Koinè Pendant Light
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FREE SHIPPING
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DUTY-FREE
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FREE LED-BULBS
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Three-Years Warranty
This pendant light collection is distinguished by its elegant and pure forms. Its design offers great versatility, seamlessly fitting into a variety of settings. The light source includes a specially crafted mineral lens that emits a uniform and sharp beam, producing a wide cone of light with well-defined edges.
Product Size
Size: D32cm / D12.6"
Size: D53cm / D20.7"
| EXPLANATION | DETAILS |
| Finishes: | Red / Blue |
| Material: | aluminum crystal |
| Color temperature: | 2700K |
| Light source type: | LED |
| Power: | 12W |
| Voltage: | AC 110~240V |
| Mounting: | Pendant Light |
| Environment: | Indoor |
| IP: | IP20 |
| Battery: | No |
| Driver Required: | No |
| Control method: | Push button switch (not dimmable) |
Dimensions
Seat Depth: 23.25"Seat Height: 19.5"
Interior Seat Width: 67"Arm Height: 22"
Arm Width: 4.5"Back Height from Seat: 13”Under
Shipping Policy
Shipping Policy
(Applicable to U.S. and International Orders)
This Shipping Policy applies to all orders placed through the Lights Union website for delivery within the United States and internationally. By placing an order, you acknowledge and agree to the terms outlined below.
A. Shipping Fees
U.S. Orders
Lights Union offers free standard shipping on all U.S. orders, with no minimum purchase required.
International Orders
We ship to multiple international destinations. Shipping costs, delivery times, and available methods vary depending on the destination country. Customers are encouraged to contact our sales team prior to placing an order to confirm available shipping options, estimated transit times, and applicable fees.
Expedited & Upgraded Shipping (Air Freight / Courier)
If faster delivery is required, please contact our sales team before placing your order. Expedited or air freight services are available upon request and will incur additional charges, which are the responsibility of the customer. Standard product pricing includes standard shipping only.
B. Processing Time, Transit Time & Order Cut-off
Order Cut-off Time
Orders must be placed before 10:00 PM Hong Kong Standard Time (HKST) to begin processing on the same business day.
Handling / Processing Time
Orders typically require 3–5 business days (Monday–Friday) for processing. A confirmation email will be sent prior to shipment, and dispatch will occur only after order details have been verified by the customer.
Estimated Transit Time
U.S. Orders: Estimated delivery within 3–4 weeks from the date of purchase.
International Orders: Transit times vary by destination and shipping method. Please confirm details with our sales team before ordering.
C. Delivery Method
All orders are shipped using standard logistics services. For international or expedited shipments, appropriate carriers will be selected based on destination and service requirements.
D. Order Acceptance & Pricing Accuracy
Lights Union reserves the right to refuse or cancel any order at our sole discretion. Additional verification, such as address or phone confirmation, may be required to prevent fraud. We may also validate payment and personal information, including identity and banking details. Any order suspected of fraudulent activity will be canceled immediately.
While we strive to ensure pricing accuracy, errors may occasionally occur. If a product is listed at an incorrect price, we reserve the right to cancel the order or contact you for further instructions, even if the order has been confirmed and payment has been processed.
E. Order Confirmation
Once your order is placed, you will receive an order confirmation email containing your order number and payment receipt. If you do not receive this email, please check your spam or junk folder. If it is still not found, contact us with the subject line “Order Confirmation Not Received.”
F. Order Tracking
A tracking number will be provided via email once your order has been shipped. If you have not received tracking information within 7 business days, please contact our customer service team for assistance.
G. Address Changes
Delivery address changes are not permitted after shipment. If you need to update your shipping address, please contact us within 24 hours of placing your order.
H. Order Cancellations
Orders may be canceled at any time before shipment. If the order has already been dispatched, please refer to our Refund Policy for further instructions.
I. Damaged Packages & Returned Shipments
If your parcel arrives damaged, we recommend refusing delivery and contacting our customer service team immediately. If the package was delivered in your absence and damage is discovered afterward, please reach out to us promptly for further guidance.
If a shipment is returned to the logistics warehouse due to the customer’s failure to respond to delivery attempts, phone calls, or emails, any resulting storage, redelivery, or return fees will be borne by the customer. Lights Union is not responsible for these charges.
Need Assistance?
Email: info@lightsunion.com
Phone: +86 131 7868 0871
Refund & Exchange
Handle with care: clean gently with a soft cloth, avoid exposure to water and chemicals, and store in a cool, dry place.
Return and Refund Policy
(Applicable to U.S. Orders)
By placing an order with Lights Union, you agree to the terms outlined below. We are committed to ensuring transparency in the return and refund process. This policy applies only to orders within the United States.
A. 30-Day Return Policy
Customers have 30 days from the date of receipt to return eligible items. Returned products must be in their original condition: unused, unworn, with all original tags attached, and in the original packaging. A purchase receipt or valid proof of purchase is required.
B. Return Process
If you wish to initiate a return, please contact us via email or phone. Once your return request is approved, we will provide a return label along with detailed instructions for sending the item back to our designated facility. The inspection process typically takes 1–7 business days. Upon approval, you will receive either a replacement product or a refund, depending on your request.
Returns submitted without prior authorization will not be accepted.
C. Return Method
All returned items must be shipped to our designated return address. Returns sent to unauthorized or incorrect addresses will not be processed.
D. Damaged, Defective, or Incorrect Items
Damaged or Defective Items
Please inspect your order immediately upon receipt. If your item is damaged, defective, or incorrect, contact us as soon as possible so we can resolve the issue promptly. Returns due to defects or damage qualify for free return shipping (shipping fee $0.00, restocking fee $0.00).
Customer Remorse
If an incorrect item was ordered by mistake or is no longer needed, please notify us promptly. For returns due to customer remorse, the customer is responsible for the actual return shipping costs, as well as any applicable restocking, re-listing, or repackaging fees. These fees may vary depending on the product type, particularly for lighting products.
E. Exchanges
The most efficient way to exchange an item is to return the original product for a refund and place a new order for the desired item. If you require assistance with an exchange, please contact our customer service team.
F. Return Shipping Labels
Defective Products
For defective or damaged products, a prepaid return shipping label will be provided for you to download and print.
Customer Remorse
For returns based on customer preference or ordering errors, customers are responsible for arranging and paying for their own return shipping.
G. Refunds
Once your return has been received and inspected, we will notify you of the refund approval status. If approved, refunds will be issued to the original payment method within 10 business days. Please note that processing times may vary depending on your bank or credit card issuer.
If you have not received your refund within 15 business days after approval, please contact our customer service team for further assistance.
H. Return Address & Disputes
All returns must be sent to our designated return address. Returns shipped to any other address will not be accepted or processed. Refunds will only be issued after the returned item has been received and inspected by our team.
If a customer initiates a chargeback or payment dispute without returning the product, Lights Union will provide all relevant evidence to the payment provider or credit card company. In cases where such actions cause significant harm to our business interests, we reserve the right to pursue legal remedies in accordance with applicable local laws.
Need Assistance?
Email: info@lightsunion.com
Phone: +86 131 7868 0871