Shipping Policy

Shipping Policy

(Applicable to U.S. and International Orders)

This Shipping Policy applies to all orders placed through the Lights Union website for delivery within the United States and internationally. By placing an order, you acknowledge and agree to the terms outlined below.

A. Shipping Fees

U.S. Orders

Lights Union offers free standard shipping on all U.S. orders, with no minimum purchase required.

International Orders

We ship to multiple international destinations. Shipping costs, delivery times, and available methods vary depending on the destination country. Customers are encouraged to contact our sales team prior to placing an order to confirm available shipping options, estimated transit times, and applicable fees.

Expedited & Upgraded Shipping (Air Freight / Courier)

If faster delivery is required, please contact our sales team before placing your order. Expedited or air freight services are available upon request and will incur additional charges, which are the responsibility of the customer. Standard product pricing includes standard shipping only.

B. Processing Time, Transit Time & Order Cut-off

Order Cut-off Time

Orders must be placed before 10:00 PM Hong Kong Standard Time (HKST) to begin processing on the same business day.

Handling / Processing Time

Orders typically require 3–5 business days (Monday–Friday) for processing. A confirmation email will be sent prior to shipment, and dispatch will occur only after order details have been verified by the customer.

Estimated Transit Time

U.S. Orders: Estimated delivery within 3–4 weeks from the date of purchase.

International Orders: Transit times vary by destination and shipping method. Please confirm details with our sales team before ordering.

C. Delivery Method

All orders are shipped using standard logistics services. For international or expedited shipments, appropriate carriers will be selected based on destination and service requirements.

D. Order Acceptance & Pricing Accuracy

Lights Union reserves the right to refuse or cancel any order at our sole discretion. Additional verification, such as address or phone confirmation, may be required to prevent fraud. We may also validate payment and personal information, including identity and banking details. Any order suspected of fraudulent activity will be canceled immediately.

While we strive to ensure pricing accuracy, errors may occasionally occur. If a product is listed at an incorrect price, we reserve the right to cancel the order or contact you for further instructions, even if the order has been confirmed and payment has been processed.

E. Order Confirmation

Once your order is placed, you will receive an order confirmation email containing your order number and payment receipt. If you do not receive this email, please check your spam or junk folder. If it is still not found, contact us with the subject line “Order Confirmation Not Received.”

F. Order Tracking

A tracking number will be provided via email once your order has been shipped. If you have not received tracking information within 7 business days, please contact our customer service team for assistance.

G. Address Changes

Delivery address changes are not permitted after shipment. If you need to update your shipping address, please contact us within 24 hours of placing your order.

H. Order Cancellations

Orders may be canceled at any time before shipment. If the order has already been dispatched, please refer to our Refund Policy for further instructions.

I. Damaged Packages & Returned Shipments

If your parcel arrives damaged, we recommend refusing delivery and contacting our customer service team immediately. If the package was delivered in your absence and damage is discovered afterward, please reach out to us promptly for further guidance.

If a shipment is returned to the logistics warehouse due to the customer’s failure to respond to delivery attempts, phone calls, or emails, any resulting storage, redelivery, or return fees will be borne by the customer. Lights Union is not responsible for these charges.

Need Assistance?

Email: info@lightsunion.com

Phone: +86 131 7868 0871