Return & Refund Policy

Return and Refund Policy

(Applicable to U.S. Orders)

By placing an order with Lights Union, you agree to the terms outlined below. We are committed to ensuring transparency in the return and refund process. This policy applies only to orders within the United States.

A. 30-Day Return Policy

Customers have 30 days from the date of receipt to return eligible items. Returned products must be in their original condition: unused, unworn, with all original tags attached, and in the original packaging. A purchase receipt or valid proof of purchase is required.

B. Return Process

If you wish to initiate a return, please contact us via email or phone. Once your return request is approved, we will provide a return label along with detailed instructions for sending the item back to our designated facility. The inspection process typically takes 1–7 business days. Upon approval, you will receive either a replacement product or a refund, depending on your request.

Returns submitted without prior authorization will not be accepted.

C. Return Method

All returned items must be shipped to our designated return address. Returns sent to unauthorized or incorrect addresses will not be processed.

D. Damaged, Defective, or Incorrect Items

Damaged or Defective Items

Please inspect your order immediately upon receipt. If your item is damaged, defective, or incorrect, contact us as soon as possible so we can resolve the issue promptly. Returns due to defects or damage qualify for free return shipping (shipping fee $0.00, restocking fee $0.00).

Customer Remorse

If an incorrect item was ordered by mistake or is no longer needed, please notify us promptly. For returns due to customer remorse, the customer is responsible for the actual return shipping costs, as well as any applicable restocking, re-listing, or repackaging fees. These fees may vary depending on the product type, particularly for lighting products.

E. Exchanges

The most efficient way to exchange an item is to return the original product for a refund and place a new order for the desired item. If you require assistance with an exchange, please contact our customer service team.

F. Return Shipping Labels

Defective Products

For defective or damaged products, a prepaid return shipping label will be provided for you to download and print.

Customer Remorse

For returns based on customer preference or ordering errors, customers are responsible for arranging and paying for their own return shipping.

G. Refunds

Once your return has been received and inspected, we will notify you of the refund approval status. If approved, refunds will be issued to the original payment method within 10 business days. Please note that processing times may vary depending on your bank or credit card issuer.

If you have not received your refund within 15 business days after approval, please contact our customer service team for further assistance.

H. Return Address & Disputes

All returns must be sent to our designated return address. Returns shipped to any other address will not be accepted or processed. Refunds will only be issued after the returned item has been received and inspected by our team.

If a customer initiates a chargeback or payment dispute without returning the product, Lights Union will provide all relevant evidence to the payment provider or credit card company. In cases where such actions cause significant harm to our business interests, we reserve the right to pursue legal remedies in accordance with applicable local laws.

Need Assistance?

Email: info@lightsunion.com

Phone: +86 131 7868 0871