Yes, we do offer discounts for bulk purchases. Please contact our sales representative in advance with your order details, and we will provide you with a customized quotation.

Yes, you can. We ship worldwide. Before placing your order, please contact our sales representative in advance, or include a note at checkout specifying your country and local electrical standards. We can also review your shipping address to match the appropriate standard for your region. However, if you are purchasing for trade in another country, it is still necessary to contact our sales representative to adjust the electrical specifications accordingly.

Yes, we do. You may send your company information and order details to us via email. We will assign a dedicated sales representative to follow up with you and record your information in our system. At the same time, we will provide you with distributor pricing and contact you directly by email with the quotation sheet for the products you need.

Yes, we provide customized services. Please send us the detailed information about your project via email, and we will assign a designer and a dedicated sales representative to work with you one-on-one. We will create a tailored solution and provide you with a quotation, fully cooperating with your requirements throughout the entire process to ensure the desired outcome.

We offer free shipping for all orders on our website.

Yes, we offer returns and exchanges. If you are not satisfied with the purchased product or need to change the size, you can contact our customer service team within a certain period of time after receiving the product and provide the reason for the return or exchange. Please note that the item must be in its original condition, including labels, tags, and packaging intact. For the detailed process and policy of return and exchange, please refer to our return policy page.

Accepted payment methods are American Express, Mastercard, Visa, and PayPal. You can choose the most convenient payment method to complete the payment during the settlement process.

If you need to cancel or modify an order, please contact our customer service team as soon as possible. If the order has not been shipped, we will do our best to accommodate your request. However, if the order has already been shipped, you may be required to process the return in accordance with the returns policy.

We have a 30-day return policy.

We do not charge a restocking fee on returns. Please note that if the return is initiated for reasons other than product defects or our responsibility, the customer shall bear any additional costs related to the handling, processing, and shipping of the returned goods.

We do not charge a restocking fee on returns.

For defective products, return shipping is free.

For remorse returns (such as a change of mind or other non-product-related reasons), customers are required to bear the actual cost of return shipping as well as any associated handling fees.

We kindly remind our customers that we take fraudulent claims and unreasonable disputes very seriously. If such actions cause damage to our company’s interests, we reserve the right to pursue legal action locally to safeguard our rights.

Your option to send us your return: By Mail.

Defective Product - Download and Print

Customer Remorse - Customer Responsibility

If you have any questions, send us a message to our email address info@lightsunion.com or call us at +86 13178680871.

Thanks!