If you wish to cancel or make changes to your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request if the order has not yet been shipped. Once an order has been dispatched, any modifications must be handled through our returns process in accordance with our Return Policy.

For further questions or assistance, our customer service team is always ready to help.

Products can be returned within 30 days of receipt, in accordance with our Return Policy.

1.Color Variations: Slight differences in color may occur between production batches. Please review product images carefully before placing your order. For confirmation on colors, contact our sales team prior to ordering.

2.Accessory Length: Standard accessories are provided as complimentary items. If you require longer or additional accessories, please indicate this when ordering or contact our sales team.

3.Light Source Preferences: Returns or refunds are not accepted for color temperature or brightness preferences. Complimentary light bulbs are provided, and any specific requests should be made at the time of purchase.

4.Delivery Timing: Returns or refunds will not be accepted due to delivery delays. Expedited shipping is available at an additional cost, which is the responsibility of the customer.

Consumers are expected to comply with applicable laws, regulations, and our policies. The following outlines their responsibilities:

1.Return and Refund Responsibility: If a return or refund is requested for personal reasons (e.g., change of mind, improper use), consumers may be responsible for return shipping costs or any associated processing fees.

2.Damage Compensation: Consumers may be liable for any damage to the product or harm caused to third parties during its use.

3.Accurate Information: Providing false information or intentionally concealing important details (such as improper use or product modifications) during the purchase process may result in consumer accountability.

4.Breach of Contract: Failure to fulfill contractual obligations (e.g., non-payment or refusal to accept delivery) may lead to liability for breach of contract.

5.Violation of Return/Exchange Policy: Requests that contravene our return and exchange policy (e.g., returning items clearly stated as non-returnable) may be refused, and no refund will be issued.

6.Compliance with Laws: Consumers are responsible for ensuring product usage, safety, and adherence to any warranties or guarantees comply with applicable laws. Non-compliance may result in legal consequences.

7.Unauthorized Claims or Chargebacks: Initiating a refund or legal action through a credit card company without prior communication or adherence to our return procedures—regardless of whether the product has been shipped—may lead to legal action. We reserve the right to collect evidence, pursue compensation for damages, and potentially file a lawsuit in the appropriate jurisdiction.

If you have any questions or need assistance, please contact us at info@lightsunion.com or call +86 131 7868 0871.

Thank you for choosing Lights Union.