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Three-Years Warranty
The DJEMBÉ 65.23 is an LED polyethylene pendant light. The Djembé series is designed for repetition, creating a musical work of light on the ceiling. It is a bell-shaped pendant light with an exposed interior, available in various sizes and bright, airy colors that can be used individually or in combination to create a stunning personalized piece.The designer has utilized rotational molding technology to create a fixture with distinctly different interior and exterior designs: the exterior resembles the texture of stone, giving it a heavy feel, which is emphasized by its size. Inside the spacious interior, you will find a smooth white space that is perfect for light reflection.The Djembé is a light designed for public spaces, aimed at providing beauty and unparalleled light quality. Facing the challenges of illuminating large spaces, the Djembé series grows in every aspect, offering more sizes and formats. The new ceiling version has a diameter of over 1 meter but maintains the same finish as other products in the series. It manages to achieve lighting with a skylight effect, where the white dome inside enhances the light to create wonderful illumination. Its lighting performance is well-suited for contract spaces, with a design that is both practical and captivating.
Product Size
Size: D41.5cm * H14.5cm / D16.3" * H5.7"
Size: D41.5cm * H18.5cm / D16.3" * H7.2"
| EXPLANATION | DETAILS |
| Finishes: | Red / Grey |
| Material: | aluminum+wrought iron |
| Color temperature: | 3000K |
| Light source type: | LED |
| Power: | 16W |
| Voltage: | AC 110~240V |
| Mounting: | Pendant Light |
| Environment: | Indoor |
| IP: | IP20 |
| Battery: | No |
| Driver Required: | No |
| Control method: | Push button switch (not dimmable) |
This Shipping Policy applies to all orders placed through the Lights Union website for delivery within the United States and internationally. By placing an order, you acknowledge and agree to the terms outlined below.
U.S. Orders
Lights Union offers free standard shipping on all U.S. orders, with no minimum purchase required.
International Orders
We ship to multiple international destinations. Shipping costs, delivery times, and available methods vary depending on the destination country. Customers are encouraged to contact our sales team prior to placing an order to confirm available shipping options, estimated transit times, and applicable fees.
Expedited & Upgraded Shipping (Air Freight / Courier)
If faster delivery is required, please contact our sales team before placing your order. Expedited or air freight services are available upon request and will incur additional charges, which are the responsibility of the customer. Standard product pricing includes standard shipping only.
Order Cut-off Time
Orders must be placed before 10:00 PM Hong Kong Standard Time (HKST) to begin processing on the same business day.
Handling / Processing Time
Orders typically require 3–5 business days (Monday–Friday) for processing. A confirmation email will be sent prior to shipment, and dispatch will occur only after order details have been verified by the customer.
Estimated Transit Time
U.S. Orders: Estimated delivery within 3–4 weeks from the date of purchase.
International Orders: Transit times vary by destination and shipping method. Please confirm details with our sales team before ordering.
All orders are shipped using standard logistics services. For international or expedited shipments, appropriate carriers will be selected based on destination and service requirements.
Lights Union reserves the right to refuse or cancel any order at our sole discretion. Additional verification, such as address or phone confirmation, may be required to prevent fraud. We may also validate payment and personal information, including identity and banking details. Any order suspected of fraudulent activity will be canceled immediately.
While we strive to ensure pricing accuracy, errors may occasionally occur. If a product is listed at an incorrect price, we reserve the right to cancel the order or contact you for further instructions, even if the order has been confirmed and payment has been processed.
Once your order is placed, you will receive an order confirmation email containing your order number and payment receipt. If you do not receive this email, please check your spam or junk folder. If it is still not found, contact us with the subject line “Order Confirmation Not Received.”
A tracking number will be provided via email once your order has been shipped. If you have not received tracking information within 7 business days, please contact our customer service team for assistance.
Delivery address changes are not permitted after shipment. If you need to update your shipping address, please contact us within 24 hours of placing your order.
Orders may be canceled at any time before shipment. If the order has already been dispatched, please refer to our Refund Policy for further instructions.
If your parcel arrives damaged, we recommend refusing delivery and contacting our customer service team immediately. If the package was delivered in your absence and damage is discovered afterward, please reach out to us promptly for further guidance.
If a shipment is returned to the logistics warehouse due to the customer’s failure to respond to delivery attempts, phone calls, or emails, any resulting storage, redelivery, or return fees will be borne by the customer. Lights Union is not responsible for these charges.
Email: info@lightsunion.com
Phone: +86 131 7868 0871
Handle with care: clean gently with a soft cloth, avoid exposure to water and chemicals, and store in a cool, dry place.
By placing an order with Lights Union, you agree to the terms outlined below. We are committed to ensuring transparency in the return and refund process. This policy applies only to orders within the United States.
Customers have 30 days from the date of receipt to return eligible items. Returned products must be in their original condition: unused, unworn, with all original tags attached, and in the original packaging. A purchase receipt or valid proof of purchase is required.
If you wish to initiate a return, please contact us via email or phone. Once your return request is approved, we will provide a return label along with detailed instructions for sending the item back to our designated facility. The inspection process typically takes 1–7 business days. Upon approval, you will receive either a replacement product or a refund, depending on your request.
Returns submitted without prior authorization will not be accepted.
All returned items must be shipped to our designated return address. Returns sent to unauthorized or incorrect addresses will not be processed.
Damaged or Defective Items
Please inspect your order immediately upon receipt. If your item is damaged, defective, or incorrect, contact us as soon as possible so we can resolve the issue promptly. Returns due to defects or damage qualify for free return shipping (shipping fee $0.00, restocking fee $0.00).
Customer Remorse
If an incorrect item was ordered by mistake or is no longer needed, please notify us promptly. For returns due to customer remorse, the customer is responsible for the actual return shipping costs, as well as any applicable restocking, re-listing, or repackaging fees. These fees may vary depending on the product type, particularly for lighting products.
The most efficient way to exchange an item is to return the original product for a refund and place a new order for the desired item. If you require assistance with an exchange, please contact our customer service team.
Defective Products
For defective or damaged products, a prepaid return shipping label will be provided for you to download and print.
Customer Remorse
For returns based on customer preference or ordering errors, customers are responsible for arranging and paying for their own return shipping.
Once your return has been received and inspected, we will notify you of the refund approval status. If approved, refunds will be issued to the original payment method within 10 business days. Please note that processing times may vary depending on your bank or credit card issuer.
If you have not received your refund within 15 business days after approval, please contact our customer service team for further assistance.
All returns must be sent to our designated return address. Returns shipped to any other address will not be accepted or processed. Refunds will only be issued after the returned item has been received and inspected by our team.
If a customer initiates a chargeback or payment dispute without returning the product, Lights Union will provide all relevant evidence to the payment provider or credit card company. In cases where such actions cause significant harm to our business interests, we reserve the right to pursue legal remedies in accordance with applicable local laws.
Email: info@lightsunion.com
Phone: +86 131 7868 0871
Yes. Our lighting fixtures are designed to accommodate international electrical standards. Most products support both 110–120V (commonly used in North America and Japan) and 220–240V (commonly used in Europe, Asia, Australia, and other regions).
If you have specific requirements for voltage, plug types, or certifications, please inform us at the time of ordering, and we will tailor the products to meet your local standards.
Each fixture is supplied with a complimentary bulb, with a standard color temperature of 3000K (warm white) unless otherwise specified.
Alternative color temperatures—including 2700K, 4000K, and 6000K—are available upon request at the time of order. Please ensure all lighting specifications are confirmed prior to production.
Requests not communicated in advance are not eligible for return or refund. Any additional costs and shipping charges incurred for customized light sources will be borne by the customer.
Yes. Each fixture is supplied with the standard accessories required for installation.
If you require customized options—such as an extended hanging chain, a longer downrod, or modified mounting hardware—please inform us at the time of ordering so we can prepare accordingly.
Please note that requests not specified in advance are not eligible for returns or refunds. Any additional costs and shipping fees related to extra or customized accessories will be the responsibility of the customer.
Yes. Standard shipping is included in all listed prices. For international orders, sea freight is arranged by default.
If you require faster delivery or express air shipping, please contact our sales team prior to placing your order to confirm availability and any additional costs.
Please note that once an order has been shipped, requests to change or upgrade the shipping method cannot be guaranteed. If such changes result in delays and a cancellation or return is requested, we will not be held responsible. Any additional costs incurred in handling or rerouting the shipment will be borne by the customer.
Our products are covered by a 1-year quality guarantee and a 3-year limited warranty. During the warranty period, if you experience any product-related issues, please contact our customer support team, and we will assist you promptly.
Please note that the following are not covered under warranty:
Damage caused by improper use, installation, or maintenance
Damage resulting from human factors, misuse, or accidents
Products purchased during special promotions or discounted sales
Yes. Larger orders are eligible for greater discounts.
For verified business partners, once registered and included in our authorized dealer network, you will receive exclusive pricing and additional discounts, helping you maximize your profit margins.
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