Automatic Discounts:
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If you'd like to enjoy more exclusive discounts, feel free to contact our sales team. Please send an email to info@lightsunion.com, and we will respond to your inquiry within 24 hours.
Introducing the Washi Paper 31N Pendant Swag Light, a stunning fusion of modern design and timeless elegance. This exquisite lamp features a beautifully contoured paper shade that creates a mesmerizing ripple effect, diffusing light softly and evenly. Perfect for dining areas, living rooms, or any space that needs a touch of sophistication, the Washi Paper 31N Pendant Swag Light enhances your decor with its unique shape and warm, ambient glow. Elevate your interior design with this eye-catching pendant light that combines functionality and artistic flair. Illuminate your home with the serene and captivating presence of the Washi Paper 31N Pendant Swag Light.
| Product Specifications | |
|---|---|
| Parameter | Value |
| Material | Metal / Washi paper / Bamboo silk |
| Light source | LED bulb or Edison bulb |
| Light source base type | E26 or E27 |
| Power | Max 40W |
| Voltage | AC 110-240V |
| Environment | Indoor |
| Weight | 5kg / 11lbs |
| IP | IP20 |
| Wire length | We provide 150cm / 59″ wires. Can be extended upon request |
| Process | Handmade |
| Control method | Compatible with common wall switches (not included) |
Size: 33cm X H 52cm / ∅ 13″ X H 20.5″
Size: 33cm X H 158cm / ∅ 13″ X H 62.2″
Product Quality Issue or Transportation Damage: We provide free return and exchange services.
Customer Preference: If the customer doesn't like our lights, they need to pay for the return shipping cost.
We are confident that you will love your Lightsunion.com order, but if you have any concerns, please contact us via our Contact Us page or reply to our shipping update emails, and we will make it right.
Eligibility: To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Initiating a Return: To start a return, contact us at info@lightsunion.com. We have offices in the United States and China. Our support team will provide you with the full return address details tailored to your specific location for a hassle-free return process.
Return Process: If your return is accepted, we’ll send you a return shipping address and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Prior to initiating a return, please contact us to discuss the return plan tailored to your situation. We aim to ensure a seamless return experience.
Non-Refundable: Shipping costs are non-refundable if we have fulfilled our delivery obligations. Refunds are available if the package is not shipped.
Customer-Responsible Returns: If the return is caused by the consumer, the consumer is responsible for the shipping fee. The specific fee should be based on the express company you choose. Reasons include:
Order confirmation will be sent immediately after placing the order.
Shipping confirmation will be sent within 2-7 days after order confirmation.
If you haven't received these confirmations, please contact us at info@lightsunion.com.
Items not in their original condition, damaged, or missing parts due to our error.
Items different from the description.
Items returned to the sender without delivery.
Items not delivered within 90 days.
Products beyond the 30-day return window.
Purchases over $5,000.
Customized products.
Misunderstandings of clearly indicated non-discounted items.
For items not eligible for return refunds, you are responsible for return shipping costs. We will deduct up to 70% of the cost + service fee from your refund amount.
Determine if your order qualifies for a refund/return.
Submit an inquiry at info@lightsunion.com.
Confirm the refund amount with us.
Follow the provided return address and shipment labeling instructions.
Ship the item at your own cost.
Notify us with your tracking number.
We will process your return within 3-5 business days of receiving the returned items.
You have the right to cancel or return your order within 14 days without a justification. The item must be in the same condition as received, unworn or unused, with tags, and in its original packaging. Receipt or proof of purchase is required.
If approved, your refund will be processed, and a credit will be applied to your credit card or original payment method within 7-14 business days. For more accurate information, please contact your bank or credit card issuer.
Check your bank account again.
Contact your credit card company.
Contact your bank.
If you still haven't received your refund, contact us through our Contact Page.
Cancelling orders is only possible within 4 hours after order confirmation. After this time, refunds are not possible. If the order hasn't been shipped, contact us to check for cancellation options.
Seller Name: Candy
Return Address: Room 5B08E, 5th Floor, Tianji Building, Tianan Cyber City, No. 8, Tairan 5th Road, Tianan Community, Shatou Street, Futian District, Shenzhen 518000 Guangdong, China
Phone: +86 13178680871
This policy is applicable to United States orders. This policy is designed to ensure that you are clearly aware of our shipping policies and procedures. By ordering from this store, you accept the policies contained herein.
Free Shipping On All Orders.
Generally, shipments are in transit for 3 – 7 days (Monday to Friday).
Order cut off time will be 10:00 PM China Standard Time (Shanghai).
Order handling time is 1 - 2 business days (Monday to Friday).
We use Standard Shipping to deliver the product.
Please note that there are cases when an order cannot be processed for various reasons. The Site reserves the right to refuse or cancel any order for any reason at any given time. You may be asked to provide additional verifications or information, including but not limited to phone number and address, before we accept the order.
In order to avoid any fraud with credit or debit cards, we reserve the right to obtain validation of your payment details before providing you with the product and to verify the personal information you shared with us. This verification can take the shape of an identity, place of residence, or banking information check. We reserve the right to proceed to direct cancellation of an order for which we suspect a risk of fraudulent use of credit or debit card.
We are determined to provide the most accurate pricing information on the Site to our users; however, errors may still occur, such as cases when the price of an item is not displayed correctly on the website. As such, we reserve the right to refuse or cancel any order. In the event that an item is mispriced, we may, at our own discretion, either contact you for instructions or cancel your order and notify you of such cancellation. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged.
You'll receive a confirmation email from us after your order is placed containing your order number and your order receipt. Please check your spam folder for the confirmation email if you don't see it in your inbox.
If you don't receive a confirmation email, please email info@lightsunion.com or Call Us at +86 13178680871 with the subject line "Order Confirmation Not Received" and someone from our team will get in touch with you.
Simply track your order using the tracking number we provide you through email. If you haven't received a tracking number after 7 business days, please email info@lightsunion.com or Call Us at +86 13178680871 and we will assist you from there.
We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at info@lightsunion.com or Call Us at +86 13178680871.
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.
For the Washi paper lamp series, the standard models come with a 1.5-meter wire. For swag or plug-in lamps, the default wire length is 5 meters. These wire lengths are suitable for various room sizes. If you need a custom length, please communicate with our sales representative in advance.
Yes, it can be changed, but you will need to communicate with our sales representative. If you've seen different styles of ceiling canopies on social media or in our videos, we can certainly produce them. However, there will be an additional cost, as we need to customize the canopy to meet installation standards in other countries. Our standard canopy is round, which fits many countries' standards and makes installation in various spaces easier.
Our paper lamps are made from 100% natural materials. Below, you can find some information about the craftsmanship and process of making Japanese Washi paper. The glue we use is also made from natural materials and is safe for your health, so you can use it with confidence. There's no need to worry about the glue or paper deteriorating and emitting unpleasant odors due to light or heat from the bulbs.
We have upgraded our packaging. We've improved the lamp structure and now use thicker cardboard boxes. Inside, we use molded, heat-formed foam to better protect the paper and metal components, ensuring the lamp arrives safely in your hands.
Maintaining and cleaning paper lamps is quite simple. If dust has accumulated over time, you can gently wipe it with a clean feather duster or a dry towel. Our paper lamps have a wax coating on the surface, which helps protect the paper from dust damage.
Our paper lamps are heat-resistant. Customers can use LED light sources ranging from 5 to 20 watts without any issues. Our standard shipments include a free light source, which ensures that the lamp will provide bright and suitable lighting for your home.
The electrical standard of our paper lamps is adjusted according to the shipping address, ensuring compatibility with the electrical standards of your country so that you can use them with confidence in your home. If you need additional features such as dimming or three-color options, please leave a note when placing your order and send us an email. We will configure the appropriate setup based on your request, which can be done for a small additional fee.
Yes, we offer additional discounts for bulk purchases, whether you're ordering multiple units of one style, multiple styles, or placing a large project order. Please contact our sales representative for more information on special pricing. For bulk orders, we will discuss the best shipping method with you. If you have a planned schedule and sufficient time, we can use sea freight or air freight to significantly reduce your procurement costs and help you achieve higher profit margins.
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