Thank you for your attention and support to Lights Union!

Here are some frequently asked questions and their answers, hoping to help you better understand our services:

What are the delivery fees?

We offer free shipping for all orders on our website.

Do you provide returns and exchanges?

Yes, we offer returns and exchanges. If you are not satisfied with the purchased product or need to change the size, you can contact our customer service team within a certain period of time after receiving the product and provide the reason for the return or exchange. Please note that the item must be in its original condition, including labels, tags, and packaging intact. For the detailed process and policy of return and exchange, please refer to our return policy page.

What are the payment options?

Accepted payment methods are American Express, Mastercard, Visa, and PayPal. You can choose the most convenient payment method to complete the payment during the settlement process.

How to cancel or modify an order?

If you need to cancel or modify an order, please contact our customer service team as soon as possible. If the order has not been shipped, we will do our best to accommodate your request. However, if the order has already been shipped, you may be required to process the return in accordance with the returns policy.

How many days do customers have to return a product?

We have a 30-day return policy.

How much is the restocking fee?

We do not charge a restocking fee on returns.

How much is the return shipping fee?

For defective products: Return shipping is completely free.
For buyer's remorse: The customer is responsible for the actual cost of return shipping.

What is the return method?

You have the option to send us your return by mail.

How can you get your return shipping label?

For defective products: Download and print the label.
For buyer's remorse: The customer is responsible for obtaining the return shipping label.

Questions:

If you have any questions, send us a message at our email address: info@lightsunion.com or call us at +86 13178680871.

Thanks!