Lights Union Return & Refund Policy (United States & International Orders)

By placing an order through Lights Union, you agree to the terms below. These policies ensure you are fully aware of our return and refund procedures and apply to orders shipped to the United States and other countries.

A. 30-Day Return Policy

1. You have 30 days after receiving your order to request a return.
2. Items must be in the same condition as received, unused, with all original tags and packaging, and accompanied by a receipt or proof of purchase.

B. Return Process

1. To initiate a return, contact info@lightsunion.com or call +86 13178680871.
2. If approved, we will provide the return address and instructions.
3. Inspection at our warehouse may take 1–7 business days.
4. After approval, a replacement will be sent or a full refund issued.
5. Items returned without prior approval will not be accepted.
6. International orders may require longer shipping times; please contact our sales team in advance.

C. Return Method

1. Returns must be sent by mail with photo or video evidence.
2. International customers should use traceable shipping services.

D. Damaged, Defective, or Incorrect Items

Defective Products:
1. Inspect your order upon receipt and contact us immediately if defective, damaged, or incorrect.
2. Return shipping is free; no restocking fee applies.
3. Missing accessories will be replaced.

Customer Remorse:
1. If you purchased the wrong item or no longer need it, return shipping is the customer's responsibility.
2. Any damage found after return will be listed, and the refund adjusted accordingly with evidence provided to the customer, who can claim compensation from the logistics company.

E. Exchanges

1. The fastest way to exchange an item is to return the original item (per the process above) and place a separate order for the new item.
2. Contact info@lightsunion.com or +86 13178680871 for guidance. Our sales team will help find the optimal solution to minimize waiting time.

F. Return Shipping Fees

1. Defective products: shipping fees are covered by us.
2. Customer remorse: shipping fees are the customer's responsibility.
3. International customers should confirm shipping costs and methods in advance.

G. Refunds

1. After we receive and inspect your return, we will notify you whether the refund is approved.
2. If approved, the refund will be issued to your original payment method within 10 business days. Processing times may vary with your bank or credit card company.
3. If more than 15 business days pass after approval without receiving the refund, please contact info@lightsunion.com or call +86 13178680871.

Note

1. If a customer does not follow the above process, fails to communicate, or disputes payment with the credit card company while keeping the product, this is unacceptable.
2. We will provide evidence to the credit card company and may pursue legal action, including filing a lawsuit or reporting to the police, depending on the severity.

Shipping Policy (United States & International Orders)

This policy applies to both United States and international orders. By placing an order with us, you agree to the terms outlined below.

A. Shipping Cost

1. All orders enjoy free shipping.
2. We also accept international orders with free shipping. For expedited international shipping, please contact our sales team for details.

B. Transit, Handling & Order Cut-Off Time

1. Expedited air freight delivery takes 12–18 business days (Monday–Friday), with an additional air freight surcharge.
2. Standard free shipping delivery takes 21–28 business days (Monday–Friday).
3. Order cut-off time is 10:00 PM China Standard Time (Shanghai).
4. Handling time is 3–5 business days (Monday–Friday), subject to customer confirmation.
5. Once your order is placed, we will send a confirmation email. Upon your confirmation, we will proceed with shipment immediately.

C. Delivery Terms

1. We use standard shipping to deliver all products.

D. Order Acceptance & Pricing

1. Orders may be refused or canceled for various reasons.
2. We may request additional verification (e.g., phone number, address, identity, or banking information).
3. To prevent fraud, we reserve the right to validate payment details before shipping.
4. If fraudulent activity is suspected, we may cancel the order.
5. Pricing errors may occur, and we reserve the right to cancel or adjust such orders.

E. What Happens After Placing an Order

1. You will receive a confirmation email containing your order number and receipt.
2. If you do not receive the email, please check your spam folder or contact us:
  a. Email: info@lightsunion.com
  b. Phone: +86 13178680871

F. Checking Your Order Status

1. Track your order using the tracking number provided by email.
2. If you have not received a tracking number within 7 business days, please contact us:
  a. Email: info@lightsunion.com
  b. Phone: +86 13178680871

G. Change of Address

1. We cannot change the delivery address once the order is in transit. Please contact us within 24 hours of placing your order for any changes.
2. If the address needs to be changed after the order has been handed to the logistics company, a high modification fee may apply. Customers are advised to confirm their address in advance. Any incurred fees will be billed to the customer. Refusal to pay may result in order cancellation and responsibility for subsequent costs.

H. Cancellations

1. Orders may be canceled any time before dispatch.
2. Once dispatched, please refer to our refund policy.

I. Parcels Damaged in Transit

1. If a parcel is damaged, please reject it upon delivery and contact customer service.
2. If delivered in your absence, please contact customer service immediately.
3. Customers must cooperate with us in filing a claim with the logistics company. Providing photo or video evidence is required. Failure to provide evidence or refusal to communicate is considered highly irresponsible.

Last updated: September 15, 2025

We kindly ask all customers to read this policy carefully. If you have any questions, please contact us promptly to avoid misunderstandings or unnecessary losses. We also sincerely look forward to your order and appreciate your trust in us.